4. What to do if a hardware element fails?
Xinnix Door Systems bvba pays great attention to the quality of its products. Nevertheless, it may occur that an element does not meet the standard quality. Xinnix Door Systems bvba therefore gives guarantee on the fonctionality of the delivered products, during the specified warranty period.
If the products aren't delivered according with the order, or if they have already a visible defect, the system should not be installed.
The duration of the warranty period is as following:
- 2 years for structural defect on mechanical (not moving) parts.
- 2 years or 200.000 cycles on mechanical (moving) parts, as hinges and locks .
In case of problems, always contact Xinnix Door Systems bvba first, before intervening yourselves.
Our complete warranty statement is available on request. During the mentioned warranty period, Xinnix will replace the faulty elements, unless the element is explicitly excluded from guarantee.